Last updated: 30 December 2025

1. Who we are

This Privacy Policy explains how we collect and use personal information when you use UK Study English (“we”, “us”, “our”).

UK Study English is operated by Home From Home Student Services Limited, trading as UK Study English.

Contact: privacy@ukstudyenglish.com

2. What this policy covers

This policy applies when you:

• browse our website;

• submit an enquiry or application form; or

• otherwise interact with our services.

This policy does not cover third-party websites linked from our site. If you follow links to a school’s website, their policies will apply.

3. Personal data we collect

Depending on what you submit, we may collect:

• Identity and contact details: name, email address, phone number, country of residence

• Student details: age/date of birth (where provided), nationality, language level, preferences

• Enquiry details: preferred city, course type, start dates, duration, budget, notes/special requests

• Communications: messages you send to us and our replies

• Technical data: IP address, device/browser information, pages visited, referral source (see Cookies section)

We aim to collect only what we need to process your enquiry and provide our service.

4. How we use your information

We use personal data to:

• process and manage enquiries submitted via our forms;

• share enquiries with schools where you consent (and where relevant to your request);

• respond to questions and provide support;

• improve our website and services;

• maintain records of enquiries for operational and reporting purposes.

5. Lawful bases for processing (UK GDPR)

We rely on one or more of the following legal bases:

• Consent – where you ask us to share your enquiry with selected and/or matching schools, or where you opt into marketing.

• Legitimate interests – to operate and improve the platform, prevent misuse, and maintain service records (balanced against your rights).

• Contract (steps before entering a contract) – where you request information or a quotation to progress towards enrolling with a school.

• Legal obligations – where we must comply with applicable law.

You can withdraw consent at any time (see “Your rights”).

6. Sharing your data

We may share your personal data with:

• Language schools in the UK that you select and/or that match your preferences (where you consent);

• service providers who support our website and operations (e.g., hosting, email delivery);

• professional advisers where necessary (e.g., legal/accounting);

• authorities if required by law.

Important: Once a school receives your enquiry, it will typically act as an independent data controller for the information it receives. You should refer to that school’s privacy policy for how they use your data.

We do not sell personal data.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) to protect your data.

8. How long we keep your data (retention)

We keep enquiry data only as long as needed for the purposes described above.

As a general rule:

• enquiry records may be retained for up to 24 months to support follow-up, reporting, and service improvement; and

• we may retain limited records for longer where needed for legal, tax, or dispute-resolution purposes.

If you request deletion, we will comply unless we have a lawful reason to retain certain information.

9. Your rights

You have rights under UK GDPR, including:

• the right to access your personal data;

• the right to correct inaccurate data;

• the right to request deletion (in certain circumstances);

• the right to restrict or object to processing (in certain circumstances);

• the right to withdraw consent (where processing is based on consent);

• the right to data portability (where applicable).

To exercise your rights, email privacy@ukstudyenglish.com.

You also have the right to complain to the UK regulator: the Information Commissioner’s Office (ICO).

10. Security

We take reasonable technical and organisational measures to protect personal data. No internet transmission is completely secure, but we work to minimise risk and limit access to authorised parties.

11. Cookies and analytics

We use cookies and similar technologies to operate the website and understand how it is used. Cookie consent (where required) is managed separately via our cookie banner/popup (to be implemented).

Once your cookie popup is live, this section should be updated to list:

• analytics tools used (e.g., GA4),

• categories of cookies (essential/analytics/marketing),

• how to change preferences.

12. Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date shows when it was last changed.

13. Contact

If you have questions about this Privacy Policy or how we handle data, contact:
privacy@ukstudyenglish.com